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Hello! Thanks for reaching out. To better assist you, please visit us thru the link below. Thank you! www.ergodirect.com/help/contact_us.php

Hello! Thank you for reaching out :) To better assist you, can you please tell me the chair model that you need a headrest on? If you can send us a picture, that would be great. Thanks!

@@ErgoDirectSanCarlos looks like I have the same model as here, it has the same mounting area too

@@HesSuperEffective great! The one on the video is OM Truly Office Chair. However, we don't have a product page yet for the headset alone but you may contact us at customerservice@ergodirect.com and our taem will be glad to provide you with the headset details. Thank you!

Hello Lane, we at ErgoDirect are extremely sorry for the experience you’ve had with your YS88 chair. Thank you for posting this review and bringing the situation to our attention through your communication with our customer service. We are happy that our customer service team was able to troubleshoot the backrest adjustment issue and provided the adjustment instructions quickly. We are glad you told us that your chair works fine after backrest adjustment and you are satisfied now. Please don’t hesitate to let us know if you have any questions. Best regards ErgoDirect customer service team

Update to this comment. I was able to connect with ErgoDirect and following some specialized set of instructions from the manufacturer was able to get the chair to work.. thanks to Ergo for following through and helping to make the situation right. Inwould suggest ErgoDirect do a video on how to make those special adjustments for those chairs.

@@Brazerker We checked with the manufacturer. At this time they only have written instructions for adjusting the chair backrest. However, that is a great idea. We'll try to create a video or animation to show the same. Thank you for the suggestion.

I think it's Product ID : OM-TY6X8

This was really helpful, Ergotron should mentioned this tip in the manual!!

Sadly it looks as though he did. Here is a link to an obituary for him: www.legacy.com/obituaries/eastbaytimes/obituary.aspx?n=stephen-george-meagher&pid=188351159

@@stevenrobinette007 :(

Hi there. We have a few different cable management systems on our website. Is this the one you were looking for? www.ergodirect.com/product_info.php?products_id=16281

Hey, thanks for getting in touch. Would you be able to provide a link so we can make sure our power strip is safe?

Here is a helpful OSHA Training page to read, especially the paragraph under the 2 photos. www.oshatraining.com/Violations-OSHA-Electrical-Standards-Power-Strips.php In any case, I would be concerned for three key reasons: 1) If a power strip arcs and starts on fire, you cannot quickly move it away from flammable material. 2) If water is spilled, the surface tension can cause the water to trickle under a table and reach the live power strip. I wouldn't want to touch an electrified puddle of water! 3) Power strip failures do not always trip a breaker in building's electrical panel or in the power strip.

At 0:17 your video's mounting instructions include: use a "15 feet long power cable" but that is against what the OSHA Training website I linked states. It states: (power strips are) "...not intended to be series connected (daisy chained) to other relocatable power taps or to extension cords." Online sources reveal this causes overheating and potential fires.

Hello again. Just wanted to clarify that our power strip has a 15 foot cord by itself. It is not attached or plugged into another cord, so not daisy chained.

1) Could you expand on your first point? During an electrical fire, it's recommended that you unplug the electrical device from the wall, or use an appropriate fire extinguisher if that is not possible. Our power strip plugs in to the wall up to 15 feet away from the power strip so a fire originating from the strip itself could be put out by unplugging it from the wall. We do not recommend touching a device that is on fire. For 2) and 3) Water is much more likely to drip onto the floor. However, we agree that any power strip that comes into contact with water could be dangerous. We agree power failures are a risk of most electrical devices. However, if there is an electrical fire manually disconnecting the device from the wall is recommended.

In retracted mode, the arm will go up 8.3" but it will not go down (its usual 4.7" in a non-retracted position). This is because the arm will hit the pole it's mounted on if you try to pull it down.